Journals:
 
Hayzelden, A., Bigham, J. (1999) ‘Agent Technology in Communications Systems: An Overview'. Knowledge Engineering Review Journal, Vol.14:4, pp. 341. 1999.
 
Hayzelden, A., Bigham, J. Poslad, S. J., Buckle, P., Mamdani, E. H. (1999) 'A Survey of Communications Systems Driven by Software Agent Technology'. To appear in Journal of Network and Systems Management, Vol.8 No. 3. (JNSM) September, 2000.
 
Bigham, J., Cuthbert, L. G., Hayzelden, A. L. G., Luo, Z. (1999) 'Agent Interaction for Network Resource Management'. ICON - Interoperable Communication Networks Journal. Vol. 2 No. 1. Edited by Sathya Rao. Published by Baltzer Science Publishers, Special Issue on Broadband Telecommunications Management, 1999.
 
 
Books:
 
Hayzelden, A., Bigham, J. (Eds.) (1999) ‘Software Agents for Future Communications Systems’. Published by Springer Verlag. ISBN - 3-540-65578-6. 1999.
 
Hayzelden, A. L. G. (1999) 'Communications Networks and the IMPACT of Software Agents. Proceedings of IMPACT’99. Edited by A. L. G. Hayzelden. ISBN - 0904188647. November 1999.
 
Hayzelden, A. L. G., Bourne, R. A. (2000) 'Software Agents for Communications Infrastructure'. John Wiley and Sons (to appear November 2000).
 
Invited Tutorials:
 
Hayzelden, A (1998) 'Software Agents for Broadband Network Management' UNICOM seminar on 'Agents in Communications', April 1998, London, U.K.
 
Presentations and other tutorials: agent technology, virtual home environment, m-commerce.
 
Refereed Conferences:
 
Bigham, J., Hayzelden, A. (1998) ‘Subsumption and Survivability in Bidding for Bandwidth’ International Conference on Multi Agent Systems (ICMAS '98), Cite des Sciences - La Villette, Paris, France, July 4 - 7, 1998.
 
Hayzelden, A., Bigham, J. (1998) ‘Heterogeneous Multi-Agent Architecture for ATM Virtual Path Network Resource Configuration’.  In Intelligent Agents for Telecommunications Applications (IATA’98). LNAI 1437.  Edited by Albayrak, S., and Garijo, F. J. ISBN 3-540-64720-1. Published by Springer Verlag. pp. 45-59.
 
Hayzelden, A. (1998) ‘Telecommunications Multi-Agent Control System (Tele-MACS)’. In European Conference on Artificial Intelligence (ECAI'98), August 1998, Brighton, U.K.
 
Hayzelden, A. L. G., Bigham, J., Luo, L (1999) 'A Multi-Agent based Management System for Future ATM Networks'. In Proceedings of the Fourth International Conference and Exhibition on the Practical Application of Intelligent Agents and Multi-Agents (PAAM'99), April, 1999, London, UK.
 
Bigham, J., Cuthbert, L. G., Hayzelden, A. L. G., Luo, Z. (1999) 'Multi-Agent Systems for Resource Management' IS&N'99 Conference, Barcelona, April 1999.
 
Luo, Z., Bigham, J., Cuthbert, L. G., Hayzelden, A. L. G. (1999) ' Traffic Control and Resource Management Using A Multi-Agent System'. IFIP Broadband Communications'99 Conference, November 10-12, 1999, Hong Kong, pp. 597-606.
 
Chapters in Books:
 
Hayzelden, A. L. G., Bigham, J., Wooldridge, M., Cuthbert, L. G., (1999) 'Future Communication Networks using Software Agents'. Chapter 1 in Software Agents for Future Communications Systems. Hayzelden and Bigham (Eds.), Springer-Verlag, ISBN 3-540-65578-6.
 
Hayzelden, A. L. G., Bigham, J.,  Luo, Z. (1999) 'Multi-Agent Interactions for an ATM Management System (Tele-MACS Approach)' Chapter 6 in Software Agents for Future Communications Systems. Hayzelden and Bigham (Eds.), Springer-Verlag, ISBN 3-540-65578-6.
 
Bigham, J. Cuthbert, L. G., Hayzelden, A. L. G., Luo, Z. (1999) 'Flexible Decentralised Control of Connection Admission'. In Hayzelden, A. L. G. (1999) 'Communications Networks and the IMPACT of Software Agents - Proceedings of IMPACT'99'. Edited by A. L. G. Hayzelden. ISBN - 0904188647. November 1999
 
Lloyd, S., Hayzelden, A., Cuthbert, L. G., (1999) 'Virtual Home Environments to be Negotiated by a Multi-Agent System'. In Hayzelden, A. L. G. (1999) 'Communications Networks and the IMPACT of Software Agents - Proceedings of IMPACT'99'. Edited by A. L. G. Hayzelden. ISBN - 0904188647. November 1999.
 
Refereed Workshops:
 
Hayzelden, A, Bigham, J. (1997) ‘Management of ATM Resource Configuration, Automated by Distributed Agent Control’. In Proc. of the IEE Fourth Network Communications Symposium, Manchester, 7-8 July 1997.
 
Hayzelden, A., Bigham, J. (1998a) ‘Intelligent Route Management in ATM Networks using Distributed Software Agents’ Fifteenth UK Teletraffic Symposium on Performance Engineering in Information Systems, March 1998, Van Mildert College, University of Durham, Durham, U.K. Available at http://www.agentcom.org/
 
Hayzelden, A., Bigham, J. (1998) ‘Distributed Software Agents for ATM Congestion Avoidance’. IEEE International Symposium on Communication Systems and Digital Signal Processing. 6-8 April 1998, Sheffield, U.K.
 
Hayzelden, A., Bigham, J. (1998) ‘Software Agents for Telecommunications Management and Control’. In the proceedings of the IEEE CSDSP '98. 6-8 April 1998, Sheffield, U.K.
 
Bigham, J., Cuthbert, L. G., Hayzelden, A. L. G., Luo, Z. (1999) ' A Multi-Agent based Management System for Service Provider Negotiation and Charging'. In the proceedings of IFIP TC6 Workshop, London, U.K, June 1999.